Privacy Policy

Last Updated: November 3, 2026

1. Introduction

Welcome to Twins BBQ Co. (“Twins BBQ Co.,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing food orders, requesting catering services, booking private events, purchasing gift cards, or contacting our team.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://twinsbbqco.com/ or interact with our restaurant, catering, food truck, and event services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect different types of personal information depending on how you interact with Twins BBQ Co.

2.1 Personal Information You Provide

When you use our website, submit a contact form, request a catering quote, or make an inquiry, we may collect:

  • Full name.

  • Email address.

  • Phone number.

  • Company or organization name.

  • Event date and preferred service details.

  • Number of guests or people requiring food.

  • Catering preferences and event requirements.

  • Messages, comments, and other information you voluntarily provide.

2.2 Food Orders and Transactions

When you place an online food order, purchase a gift card, or request other services, relevant information may be collected or processed, including:

  • Order details and selected menu items.

  • Gift card purchase and redemption information.

  • Transaction and payment-related information.

  • Pickup or service details.

  • Order history and customer communications.

Payment information may be processed directly by third-party payment providers. We do not intend to store complete payment card numbers or security codes on our website.

2.3 Catering and Event Booking Information

If you request BBQ catering, food truck services, private party catering, wedding catering, corporate catering, private bartending, or other event services, we may collect:

  • Event location and date.

  • Expected guest count.

  • Requested catering or bar service.

  • Food and beverage preferences.

  • Special event arrangements.

  • Additional information necessary to prepare a quote and coordinate your event.

2.4 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and links clicked.

  • Date and time of website visits.

  • Referring website addresses.

  • General website usage and interaction data.

This information helps us understand website performance, improve functionality, and provide a better user experience.

3. How We Use Your Information

Twins BBQ Co. may use the information collected for the following purposes:

3.1 Providing Restaurant and Food Services

  • Processing and managing online food orders.

  • Coordinating food preparation and pickup.

  • Responding to order-related questions.

  • Managing gift card purchases and inquiries.

3.2 Catering and Event Management

  • Responding to catering requests.

  • Preparing customized event quotes.

  • Coordinating private parties, weddings, and corporate events.

  • Communicating about event dates, locations, guest counts, and service requirements.

  • Providing food truck, full-service catering, and bartending arrangements.

3.3 Customer Communication

  • Responding to questions and customer inquiries.

  • Sending order or booking-related communications.

  • Providing important service updates.

  • Following up on catering requests when appropriate.

3.4 Website Improvement

  • Monitoring website functionality and performance.

  • Understanding visitor behavior and website traffic.

  • Improving website content and user experience.

  • Identifying technical issues and preventing fraudulent activity.

3.5 Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to share promotions, special offers, restaurant updates, seasonal announcements, or information about upcoming events.

You may opt out of promotional emails by using the unsubscribe instructions included in those communications or by contacting us directly.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our content.

These technologies may be used to:

  • Remember website preferences.

  • Support essential website functionality.

  • Understand website traffic and visitor behavior.

  • Improve website performance.

  • Support marketing and advertising activities where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

5. How We Share Your Information

We do not sell your personal information in exchange for monetary consideration.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These may include:

5.1 Website and Hosting Providers

Companies that provide website hosting, website maintenance, security, and technical infrastructure.

5.2 Online Ordering and Payment Providers

Third-party services that help process food orders, payments, gift cards, and related transactions.

5.3 Analytics and Marketing Services

Service providers that help us understand website traffic, measure marketing performance, or manage promotional communications.

5.4 Event and Business Service Providers

Third parties that assist with event coordination, catering arrangements, and other services requested by customers.

5.5 Legal and Regulatory Authorities

We may disclose information when required by law, legal proceedings, valid government requests, or when necessary to protect our rights, customers, employees, or business operations.

Third-party providers may process your information according to their own privacy policies and applicable contractual obligations.

6. Third-Party Websites and Services

Our website may contain links to external websites, online ordering platforms, payment providers, social media platforms, gift card services, or other third-party websites.

Twins BBQ Co. does not control the privacy practices, content, or security policies of these external websites.

When you access a third-party website, we encourage you to review its privacy policy and terms of service before submitting personal information.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing orders and payments.

  • Managing catering and event bookings.

  • Responding to customer inquiries.

  • Maintaining relevant business records.

  • Meeting legal, tax, and regulatory obligations.

  • Resolving disputes and enforcing agreements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting corrections to inaccurate or incomplete information.

  • Requesting deletion of personal information, subject to legal exceptions.

  • Requesting information about how your personal information is used or shared.

  • Withdrawing consent where processing is based on consent.

  • Opting out of certain marketing communications.

  • Exercising applicable rights regarding targeted advertising or personal information sharing.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and online services are intended for a general audience and are not knowingly designed to collect personal information directly from children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent where required by law.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

11. Alcohol-Related Services

Twins BBQ Co. may offer private bartending, mobile bar, and other beverage-related services.

Personal information submitted in connection with these services may be used to coordinate event arrangements and comply with applicable legal requirements.

Alcohol-related services are subject to applicable age restrictions and responsible service requirements. We do not knowingly direct alcohol-related marketing to individuals who are below the legal drinking age.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically to stay informed about how we protect personal information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need additional information about how your personal information is handled, please contact us.

Twins BBQ Co.

Address: 401 Federal Road, Brookfield, CT 06804, USA

Phone: (203) 740-1010

General Inquiries: [email protected]

Catering Inquiries: [email protected]

Website: https://twinsbbqco.com/

We will make reasonable efforts to review and respond to privacy-related inquiries.