Terms and Conditions

Last Updated: November 3, 2026

1. Introduction

Welcome to Twins BBQ Co. These Terms and Conditions (“Terms”) govern your access to and use of our website, https://twinsbbqco.com/, and the restaurant, food ordering, catering, food truck, event, bartending, gift card, and other services offered by Twins BBQ Co.

Throughout these Terms, “Twins BBQ Co.,” “we,” “our,” and “us” refer to Twins BBQ Co. References to “you,” “your,” or “customer” mean any individual or organization accessing our website or using our services.

By accessing our website, submitting a booking request, placing an order, purchasing a gift card, or using our services, you agree to these Terms.

If you do not agree with these Terms, please discontinue using our website and services.

2. Our Services

Twins BBQ Co. provides restaurant dining, online food ordering, BBQ catering, food truck services, private event catering, wedding catering, corporate catering, party pickup trays, bartending services, and other related experiences.

Our services may include:

2.1 Restaurant and Online Food Ordering

Customers may browse available menu items and place food orders through our website or associated online ordering platforms.

Online ordering may include pickup services and other options made available at the time of ordering.

Customers are responsible for providing accurate order information and following the instructions displayed during checkout.

2.2 BBQ Catering and Food Truck Services

We provide BBQ catering and food truck services for private parties, weddings, corporate events, and other gatherings.

Catering arrangements may include:

  • Slow-smoked meats and BBQ selections.

  • Appetizers, side dishes, salads, and desserts.

  • On-site food preparation and serving.

  • Buffet-style catering and event setup.

  • Food truck and mobile kitchen services.

  • Customized menus and event arrangements.

The availability and scope of services depend on the event date, location, guest count, menu selection, and other operational requirements.

2.3 Private Events and Corporate Catering

We offer catering arrangements for birthdays, graduations, backyard parties, tailgates, weddings, employee lunches, office parties, and business events.

Customers may submit an event request through our website to discuss their requirements and receive a customized quote.

Submitting an inquiry does not automatically confirm a booking.

2.4 Private Bartending and Mobile Bar Services

Twins BBQ Co. may provide private bartending, beer and wine packages, signature cocktails, premium bar packages, and other beverage services.

All alcohol-related services are subject to applicable federal, state, and local laws, including legal age restrictions and responsible alcohol service requirements.

We reserve the right to refuse or discontinue alcohol service when required by law or when responsible service standards are not met.

2.5 Special Events and Seasonal Activities

We may organize or promote seasonal activities, entertainment experiences, corn maze events, and other special events.

Specific event information, operating dates, admission requirements, schedules, and applicable conditions will be communicated through the relevant event information or booking channels.

3. Orders, Bookings, and Reservations

3.1 Online Orders

When placing an order, you agree to provide accurate and complete information.

Please review your selected items, quantities, pickup details, and contact information before submitting your order.

Once an order has been submitted, changes or cancellations may be limited depending on its preparation status and the applicable ordering platform’s policies.

3.2 Catering Requests

Submitting a catering request or completing an event inquiry form does not constitute a confirmed booking.

A catering booking is subject to availability, agreement on the event details, and confirmation from Twins BBQ Co.

Customers should provide accurate information regarding:

  • Event date and location.

  • Estimated guest count.

  • Requested services.

  • Menu preferences.

  • Special requirements.

3.3 Event Quotes and Pricing

Catering and event services may require customized quotes.

Final pricing may depend on guest count, menu selections, service type, event location, event duration, staffing, equipment, and other agreed arrangements.

Any applicable minimum booking requirements will be communicated during the quote or booking process.

An online inquiry or estimated price does not guarantee service availability or final pricing.

3.4 Availability and Scheduling

All restaurant orders, catering services, food truck bookings, and event arrangements are subject to availability.

We reserve the right to decline a request when the requested date, location, service, or operational requirements cannot be accommodated.

4. Pricing and Payments

Prices displayed on our website, menus, ordering platforms, or promotional materials are subject to change without prior notice.

The final price for a food order, catering package, or event service will be determined by the applicable order details or confirmed quotation.

4.1 Taxes and Additional Charges

Applicable sales taxes, delivery fees, service charges, or other disclosed charges may be added to the final amount where required.

Any additional charges relevant to a customized booking will be communicated during the ordering or quotation process.

4.2 Payment Processing

Payments may be processed through third-party payment providers or online ordering platforms.

By completing a transaction, you agree to comply with the applicable payment provider’s terms and conditions.

Twins BBQ Co. is not responsible for technical issues or service interruptions caused by third-party payment platforms, subject to applicable law.

4.3 Deposits and Booking Payments

Certain catering or event bookings may require a deposit or advance payment.

Any deposit amount, payment schedule, and remaining balance requirements will be communicated as part of the applicable quotation or booking agreement.

Customers are responsible for meeting the agreed payment deadlines.

5. Cancellations, Changes, and Refunds

Cancellation, rescheduling, and refund requests are subject to the terms communicated at the time of the applicable order or event booking.

5.1 Food Orders

For online food orders, cancellation or modification requests should be submitted as soon as possible.

Once food preparation has started or an order has been completed, cancellation or refund options may be limited, subject to applicable consumer protection laws.

5.2 Catering and Event Bookings

Customers requesting changes to a confirmed event should contact Twins BBQ Co. as early as possible.

Changes to event dates, guest counts, locations, menus, or service requirements may affect availability and pricing.

Any applicable cancellation charges, deposit treatment, or refund arrangements will be governed by the written booking agreement or terms communicated when the booking is confirmed.

5.3 Refund Requests

If you believe there is an issue with an order or service, please contact us with the relevant order or booking details.

We will review the circumstances and determine an appropriate resolution in accordance with the applicable agreement and legal requirements.

Nothing in these Terms is intended to limit any refund or cancellation rights that cannot legally be excluded.

6. Menu Information, Food Quality, and Allergies

We make reasonable efforts to ensure that menu descriptions, food images, ingredients, and other product information are accurate.

However, menu items, availability, ingredients, and preparation methods may change depending on seasonality, supply, and operational requirements.

6.1 Food Allergies and Dietary Requirements

Customers with food allergies, dietary restrictions, or ingredient sensitivities should inform us before placing an order or confirming a catering booking.

While we make reasonable efforts to communicate relevant ingredient information and accommodate requests where possible, we cannot guarantee that all food items are completely free from allergens or cross-contact.

Our food preparation environments may handle ingredients containing common allergens.

Customers with severe allergies should contact us directly before ordering.

6.2 Food Preparation

Twins BBQ Co. prepares BBQ products using smoking, grilling, and other cooking methods.

Some smoked meats may naturally have a pink color or smoke ring as a result of the cooking process. This appearance alone does not indicate that meat is undercooked.

Food safety and appropriate preparation remain important priorities.

7. Customer Responsibilities

When using our website or services, you agree to:

  • Provide accurate and truthful information.

  • Use the website for lawful purposes.

  • Avoid submitting fraudulent or misleading orders or booking requests.

  • Avoid interfering with website functionality or security.

  • Respect our staff, employees, contractors, and other customers.

  • Follow applicable restaurant, event, and venue rules.

  • Make payments according to agreed order or booking terms.

You must not use our website to distribute malicious software, attempt unauthorized access, or engage in activities that may damage our website or business operations.

8. Event Locations and Customer Responsibilities

For catering and food truck services at private or third-party venues, customers are responsible for providing accurate event location information and communicating any relevant site restrictions.

Customers should ensure that the designated service area is reasonably accessible and suitable for the agreed arrangements.

Depending on the selected service, the customer may need to arrange appropriate parking, access, permissions, or other venue requirements.

Any special equipment, space, power, access, or setup requirements should be discussed and confirmed before the event.

9. Alcohol and Bartending Requirements

All private bartending and alcohol-related services are subject to applicable laws and licensing requirements.

Customers and guests must comply with the following conditions:

  • Guests must meet the applicable legal drinking age.

  • Valid identification may be required.

  • Alcohol will not be served to individuals below the legal drinking age.

  • Alcohol will not be served to visibly intoxicated individuals.

  • Responsible alcohol consumption is expected.

  • Service may be refused or discontinued when necessary to comply with applicable laws.

Twins BBQ Co. reserves the right to refuse alcohol service when required for legal, safety, or responsible service reasons.

Customers must communicate any venue-specific restrictions or requirements before confirming a bar service booking.

10. Gift Cards

Twins BBQ Co. may offer gift cards for purchase or redemption.

Gift cards are subject to the conditions communicated at the time of purchase or through the applicable gift card provider.

Customers are responsible for keeping their gift card details secure.

Lost, stolen, damaged, or unauthorized gift card use should be reported to us promptly.

Gift card balances and redemption availability may be subject to applicable provider terms and legal requirements.

Nothing in this section is intended to override gift card rights or expiration restrictions established by applicable law.

11. Website Content and Intellectual Property

Unless otherwise stated, the content available on the Twins BBQ Co. website is owned by or used with permission by Twins BBQ Co.

This includes:

  • Website text and descriptions.

  • Logos and brand elements.

  • Photographs and videos.

  • Menu and promotional materials.

  • Graphics, layouts, and other website content.

You may access and use website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder.

All third-party trademarks, logos, and brand names remain the property of their respective owners.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, online ordering platforms, payment providers, social media services, and other external resources.

These third-party services operate independently of Twins BBQ Co.

We do not control their content, availability, security practices, or terms and conditions.

Your use of third-party websites and services is governed by their respective policies and agreements.

13. Website Availability and Accuracy

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we do not guarantee that:

  • The website will always be available without interruption.

  • All website content will always be error-free.

  • Menu items, pricing, or service information will remain unchanged.

  • Every website feature will function on every device or browser.

We may update, modify, suspend, or discontinue website features or content when necessary.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Twins BBQ Co. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

This may include losses resulting from website interruptions, third-party service failures, unauthorized access, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be waived.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Twins BBQ Co., its owners, employees, representatives, and service providers from claims, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website or services.

  • Your provision of fraudulent or misleading information.

  • Your violation of applicable laws or third-party rights.

This section does not apply to the extent a claim results from conduct for which liability cannot legally be excluded.

16. Force Majeure

Twins BBQ Co. shall not be held responsible for delays or failures in performing services caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, fire, public emergencies, government restrictions, transportation disruptions, power failures, labor disputes, or other unforeseen events.

If such circumstances affect an order, catering booking, or event, we will make reasonable efforts to communicate with affected customers and discuss available arrangements.

17. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Governing Law

These Terms and Conditions shall be governed by the applicable laws of the State of Connecticut, United States, without regard to conflict-of-law principles.

Any disputes arising from the use of our website or services shall be handled by courts of competent jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.

19. Changes to These Terms

Twins BBQ Co. reserves the right to update or modify these Terms and Conditions at any time.

Changes will become effective when posted on this page, unless otherwise stated.

The “Last Updated” date at the top of this page will indicate when the latest revisions were made.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Contact Information

If you have questions regarding these Terms and Conditions, our restaurant services, food orders, catering packages, event bookings, or other services, please contact us.

Twins BBQ Co.

Address: 401 Federal Road, Brookfield, CT 06804, USA

Phone: (203) 740-1010

General Inquiries: [email protected]

Catering Inquiries: [email protected]

Website: https://twinsbbqco.com/

Thank you for choosing Twins BBQ Co. We appreciate your business and look forward to serving you.